Terms of Service
Professional sourcing services framework and client obligations
Service Agreement Overview
These Terms of Service ("Terms") govern your use of China Sourcing Hub's professional sourcing and manufacturing coordination services. By engaging our services, you agree to these terms and conditions.
1. Service Scope & Deliverables
Core Services
- Supplier sourcing & comparison analysis
- Professional sample management
- Contract negotiation & order follow-up
- AQL/Third-party inspection coordination
Compliance & Logistics
- CE/FCC/RCM/REACH/CPSIA documentation
- FOB/CIF/DDP shipping options
- Landed cost breakdown analysis
- Weekly production reports & visuals
Service Level Agreements (SLA)
48h Initial Quote
Including compliance pathway & testing estimates
7-10 Days Sampling
Standard categories • Tooling: 14-25 days
100% PSI
AQL II 2.5/4.0 + visual weekly reports
2. Pricing Structure & Payment Terms
Fee Models (Select One or Combination)
Commission Model
5-10% sourcing commission on FOB value
Fixed Project Fee
Predetermined project-based pricing
Service Itemization
Transparent inspection & compliance services
Payment Terms
- Sample Phase: 50% advance payment required for sample development and supplier coordination
- Production Orders: Payment terms align with factory requirements (typically 30-50% deposit)
- Service Fees: Invoiced upon service completion or as per agreed milestones
- Late Payment: 1.5% monthly interest on overdue amounts after 30 days
3. Client Responsibilities & Requirements
Information Provision
- Detailed product specifications & requirements
- Target market compliance requirements
- Quality standards & acceptance criteria
- Budget parameters & timeline expectations
Communication & Decisions
- Timely response to sample approvals
- Clear decision-making authority designation
- Prompt payment per agreed terms
- Reasonable modification requests
4. Service Limitations & Disclaimers
⚠️ Important Limitations
- Factory Performance: We coordinate and monitor but cannot guarantee factory performance beyond agreed inspection standards
- Compliance Responsibility: Final compliance verification remains client's responsibility; we provide coordination support only
- Market Factors: Raw material costs, shipping rates, and regulatory changes may affect quoted prices
- Experimental Phase: Service refinements may occur; clients will be notified of any significant changes
❌ Not Suitable For
- Clients requiring "lowest price + zero error tolerance + zero inventory fluctuation" with no inspection/compliance budget
- Large-scale/highly complex equipment requiring specialized industry certifications beyond our scope
- Projects requiring immediate delivery without proper quality control processes
5. Liability & Dispute Resolution
Liability Limitations
China Sourcing Hub's liability is limited to the service fees paid for the specific project in question. We are not liable for:
- Consequential, indirect, or punitive damages
- Loss of profits, business interruption, or market opportunities
- Factory defaults, force majeure events, or regulatory changes
- Client's failure to follow recommended quality control procedures
Dispute Resolution Process
Direct Communication
Initial resolution attempt via email/WhatsApp within 48h
Mediation
Third-party mediation if direct resolution fails
Arbitration
Binding arbitration under applicable commercial rules
6. Term Modification & Termination
Terms Updates
- Updates effective 30 days after notification
- Continued service use constitutes acceptance
- Material changes require explicit client consent
Service Termination
- Either party may terminate with 30 days notice
- Active projects will be completed or transferred
- Outstanding payments remain due
7. Contact Information & Governing Law
Service Contact
Legal Framework
These Terms are governed by applicable international commercial law and trade practices.
Any disputes will be resolved through the process outlined in Section 5, with proceedings conducted in English.
Last Updated: December 2024
Version: 1.0
Ready to Start Your Project?
By proceeding with our services, you acknowledge acceptance of these terms